Privacy Policy
Effective Date: July 17, 2026
Company: Candid Systems, LLC (Operating as Candid Systems and Candid Software)
Headquarters: 5900 Balcones Drive STE 29458, Austin, Texas 78731
Candid Systems, LLC ("Candid Systems," "we," "us," or "our") respects your privacy and is committed to protecting the personal data of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our client portal (portal.candid.systems), or engage our IT architecture and auditing services.
1. Information We Collect
To provide our enterprise infrastructure and auditing services, we collect the following types of information:
Personal Identification Information: Name, email address, phone number, and physical business address provided during onboarding or account creation.
Financial Information: Billing details, credit card information, and transaction history. (Note: Payment processing is handled securely by third-party payment processors; we do not store full credit card numbers on our servers).
Technical and Infrastructure Data: IP addresses, network topology data, system logs, and diagnostic information necessary to perform network audits, deploy infrastructure, and provide IT support.
Communication Data: Records of support tickets, emails, and SMS messages sent through our client portal.
2. How We Use Your Information
We use the information we collect for the following business purposes:
To provision, operate, and maintain our IT architecture services and software deployments.
To process transactions and send related information, including invoices and payment confirmations.
To provide technical support and respond to client inquiries.
To send administrative alerts, system status updates, and security notifications via email or SMS.
To comply with legal obligations and enforce our Terms of Service.
3. SMS and Mobile Data Policy
If you receive SMS messages from us such as one-time passcodes, billing alerts, project and support-ticket updates, and system-status or outage notifications, we use your phone number strictly for these transactional purposes. Consent is captured as described in Section 3 of our Terms of Service.
No Marketing Sharing: We value your privacy. Mobile information and SMS opt-in consent will not be shared with, sold to, or rented to third parties, affiliates, or partners for marketing or promotional purposes.
All other sharing of information is strictly limited to essential service providers required to deliver our core services, as detailed in Section 4.
4. How We Share Your Information
As an IT security and infrastructure firm, we strictly limit data sharing. We do not sell your personal information. We may share your information only in the following circumstances:
Essential Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., cloud hosting providers, payment processors, and communication and messaging service providers). These providers are bound by contractual confidentiality and data-protection obligations and are prohibited from using your data for their own marketing purposes.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
5. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal and business information in our care against unauthorized access, use, alteration, disclosure, or destruction. The specific safeguards we employ are maintained internally and are appropriate to the sensitivity of the data and the nature of our services. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to resolve disputes, and to comply with our legal and accounting obligations.
7. Your Data Privacy Rights
Depending on your jurisdiction, you may have the right to:
Request access to the personal data we hold about you.
Request that we correct any inaccurate or incomplete data.
Request the deletion of your personal data, subject to certain legal and billing exceptions.
Opt-out of specific communications (e.g., replying "STOP" to SMS messages).
To exercise any of these rights, please contact us via the client portal or by mail at the address below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will revise the "Effective Date" at the top of this policy and post the updated version on our website. Your continued use of our Services after the updated policy takes effect constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Mail: Candid Systems, LLC, 5900 Balcones Drive STE 29458, Austin, Texas 78731
Email: [email protected]
Online: via portal.candid.systems